Wipro Walk-In Drive for Freshers – SD Administrator Role
Looking to start your career in IT support? Join Wipro’s Walk-In Drive exclusively for freshers at the Pune Campus on 12th November 2024! Wipro, a global leader in IT services and consulting, invites recent graduates with technical knowledge and excellent communication skills for the SD Administrator position.
Job Details:
Role: SD Administrator (IT Support)
Locations: Pune and Hyderabad
Shift: Rotational, 24×7 (5 days, Work from Office)
Mode: On-site, Work from Office
Education: Technical Graduates Preferred
Experience: Freshers only
Required Documents:
- Updated resume
- Government-issued ID proof
Responsibilities:
- User Support: Assist end-users with application issues, system administration, or network concerns.
- Incident Management: Diagnose, troubleshoot, and resolve IT incidents reported via phone, chat, email, or walk-ins.
- Escalation: Identify and escalate urgent tickets requiring immediate action.
- Documentation: Accurately log all interactions and document activities and resolutions within the incident management system.
- Helpdesk Assistance: Manage and resolve helpdesk requests with a strong commitment to customer service.
- Ownership: Take full ownership of user issues and communicate timely updates to users.
- Service Excellence: Ensure high levels of customer satisfaction and adhere to service management principles.
- Flexible Schedule: Open to working rotating shifts in a 24×7 environment.
Perks of Working at Wipro:
- Opportunity to work in a global IT services environment
- Comprehensive training and growth opportunities
- Collaborative and inclusive work culture
Interview Details:
- Date: 12th November 2024 (Tuesday)
- Time: 9:30 AM onwards
- Location: Wipro Pune Campus
- Contact: HR team (onsite)
Additional Note: Please bring an updated resume and a valid government ID proof.
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