Looking for an opportunity to work with a global leader in customer service? Infosys BPM is conducting a Walk-In Drive in Bengaluru for talented individuals with experience in Customer Support – International Voice Process. If you have a passion for customer service and a knack for resolving inquiries effectively, this is the role for you!
Walk-In Interview Details:
- Date: November 13, 2024
- Time: 10:00 AM – 1:30 PM
- Venue: Infosys BPM Limited, #785, Ground Floor Axis Sai Jyoti, 15th Cross 100 Feet Road, Sarakki, 1st Phase J P Nagar, Bengaluru, Karnataka 560078
- Landmark: Near Sindhoora Convention Centre
- Openings: 25 Positions Available
Job Role & Responsibilities:
As a Customer Support Executive in the International Voice Process, you will:
- Manage inbound customer inquiries through chat, phone, and email in a 24/7 environment.
- Resolve issues using a pre-defined knowledge base and provide excellent customer experiences.
- Work within American business hours on rotational shifts.
- Aim for first-day resolution and handle inquiries with superior customer service skills.
- Proactively explain product features, advantages, and provide technical specifications as required.
- Document interactions and contribute to knowledge management by updating policies and procedures.
Required Skills and Competencies:
- Communication Skills: Strong verbal and written skills in English, with excellent listening abilities.
- Problem Solving: Ability to analyze and troubleshoot customer issues.
- Flexibility: Must adapt to changing environments and be available for rotational shifts.
- Teamwork: Effectively collaborate within a team and work cross-functionally.
- Technical Skills: Basic troubleshooting and ability to communicate technical instructions.
Job Summary:
- Role: Customer Support – International Voice Process
- Experience: 1-4 Years
- Location: Bengaluru (Work from Office)
- Shift: 24×7, rotational with weekly off
- Salary: ₹2.5 – 3.75 LPA, plus incentives up to ₹5,000 per month and shift allowances (₹1,500 – ₹2,300)
- Additional Benefits: Health Insurance and Cab facility
Mandatory Registration Process:
- Create Candidate ID: Visit Infosys Career Portal.
- New User: Register by filling out your name, email, and password.
- Existing User: Sign in and complete your profile.
- Apply for Job ID: Search, view, and apply for the relevant job.
- Submit Application: Complete all fields and submit.
Documents to Bring:
- Updated Resume (printout)
- Two Photo ID Proofs (PAN Card, Driving License, Voter ID, Passport)
- Ear/Headphones for the in-person interview
Launch your career in customer service with Infosys BPM and be part of a team that prioritizes innovation and customer satisfaction. Don’t miss out on this opportunity—join us on November 13th!S
