HCLTech is conducting a Walk-In Drive for Experienced Candidates in Email and Phone Support on November 9, 2024! This is a fantastic opportunity for customer service professionals to join a leading IT services company in Hyderabad.
Walk-In Interview Details:
- Date: November 9, 2024
- Time: 11:00 AM – 4:00 PM
- Venue: Advance Business Hub, An Ascendas IT Park, Building H-01B, Phase 2, HITEC City, Hyderabad, Telangana 500081
- Contact Person: Ashish Durgapal
Open Positions:
- Role: Analyst / Senior Analyst – Email, Phone & Chat Support
- Openings: 10
- Work Location: Hyderabad
Key Requirements:
- Experience: 1-5 years in customer support roles.
- Skills: Excellent written and verbal English communication.
- Technical Knowledge: Basic understanding of HTML, Javascript, CSS, and web page behavior.
- Customer Service Skills: Ability to handle queries with empathy, ownership, and professionalism.
- Additional Requirements: Strong analytical skills, and flexibility to work in night shifts.
Job Responsibilities:
- Resolve ad-serving issues via email and phone, ensuring accurate resolutions.
- Meet individual goals like CSAT and TRT, and escalate issues promptly when required.
- Collaborate with clients on campaign performance, reporting, and forecasting.
- Support campaign troubleshooting in real time.
Ideal Candidate Profile:
- Educational Qualification: Any graduate.
- Desirable Skills: Experience with digital marketing, ad-serving platforms, and campaign management.
- Added Advantage: Familiarity with tools like DFA, Sizmek, AdTech, Adobe, and Omniture.
Documents to Bring:
- Updated Resume
- Government-issued Photo ID (original and photocopy)
- Passport-size Photograph
Kickstart or elevate your career in customer service with HCLTech. Don’t miss this opportunity on November 9th in Hyderabad!S
